We want you to love your MONAVI artwork. If for any reason you are not completely satisfied, we accept returns within 10 days of delivery. Items must be returned in their original condition and packaging. Please contact us before sending any return so we can provide you with the correct return address and instructions.
To be eligible for a return, your item must be unused and in the same condition you received it, including original packaging. The following items are non-returnable:
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you. We take great pride in the quality of our artworks and will do everything possible to make it right.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
To initiate a return or for any refund enquiries, please contact us at office@monavistudio.com .